Yvonne Thomas

Yvonne has two special qualities that make her perfect for this role:

Firstly, having spent her career as an NHS Nurse, more specifically as a Senior Sister at The Royal Bournemouth Hospital, Yvonne brings a wealth of medical knowledge which goes beyond that known by our protection team.

Secondly, she is Matt’s Mum.

Since lockdown, Haven have noticed a considerable increase in the medical disclosures on applications. This means that more cases than ever are requiring further information to be gathered from GP surgeries, consultants and from medical’s carried out with the client. Insurers are not well known for co-ordinating this very well and are far from pro-active in chasing and collating the information. With this in mind, Matt was able to coax Yvonne from retirement, to help the team.

Yvonne will typically speak to clients to gather additional, more detailed medical information when required by underwriters and will liaise with insurers, GP surgeries and medical assessors to ensure everyone has the information they need with the minimal disruption to the client. An excellent example of this would be that Yvonne will co-ordinate the sharing of medical information between underwriters, to prevent a client from having to complete multiple medical assessments in large & complex cases.

Originally from Kent, Yvonne moved to Dorset with her family. Where she met and married Martin (Matt’s Dad) and Matt and his sister Helena were born.

When Yvonne is not in the office she can usually be found with her grandchildren or at some sort of horse-related event with Helena.